Q: I didn’t receive any information under 48 hours, though you state that this is your policy.
A: All communication takes place on our website, ThailandTrain, and we’re making a point of answering in the stated delay of 24 to 48 hours. We kindly invite you to log in with your e-mail and password – now you can directly contact our team and check if a reply has already been sent to you (there is no interaction via e-mail). If you didn’t receive your password, please check your spam folder on your e-mail.
Q: I can’t contact you, what should I do?
A: Once your pre-booking request is made, a personal account is open for you at the login page and a file number is assigned to your request. The only thing you need in order to contact our team is to log in with your e-mail and the password you received (you can easily change it). For the purpose of maintaining a certain consistency and a traceability of your booking request, no answer shall be given directly via e-mail.
Please think about checking your spam folder. Our teams can be equally contacted at 08 46 12 77 59 Thai phone number or at 09 75 12 90 95 French number redirected at our expense in Thailand). Our offices are open every day from 8:00 to 19:00, except for Sunday when we close at 17:00 (Bangkok time). Please remember that if you are not in Thailand, there is a time difference depending on where you live to take into account.
Q: I don’t have a PayPal account. Can I still book a ticket?
A: You needn’t worry, you can pay via PayPal without having an account. It is simple and easy and it involves only two stages. We have created a photo-guide for you – check it here.
During the pre-booking process
Q: I am asked to wait up to 60 or 30 days before my departure date in order to be able to book my ticket.
A: As a matter of fact, the State Railways of Thailand (SRT) puts the tickets up for sale no sooner than 60 days before the departure time or even 30 days for certain routes. Our team will keep your pre-booking demand in our system and makes the necessary arrangements in order to get back to you as soon as the availabilities for your trip can be checked.
Q: Is it possible to have two connected private cabins?
A: Yes, it is possible to have connected cabins, but they are not all connected. Thus, it is important to make your booking early on in order to benefit from connected private cabins.
Q: Is it possible to have access to the “women only” car?
A: Women are the only passengers allowed on board of this car. Mothers with children (girls or boys under 10 years old) are also welcome.
Q: I wasn’t able to book a ticket for a first class train. Why?
A: There aren’t many first class trains in Thailand. For example, for the Bangkok – Chiang Mai route there are only two trains with first class cars – trains number 1 and 13. The train No. 1 has only 10 first class private cabins (every cabin includes a lower and an upper berth). The train No. 13 has only 20 first-class private cabins for the (though contrary to train No. 1, they are single berth compartments, connected in pairs of 2). Thus, there are only 30 first-class private cabins on this route.
We are doing our best to book them for you, but they are quickly sold out, because in Thailand there are over 200 travel agencies that can book train tickets.
Q: I didn’t really understand what the second class is. Could you give me more information?
A: In Thailand, there is little difference between first and second class. For example, train No. 13 provides only two elements that differentiate between first and second class – closed cabin versus open cabin and the number of berths in a cabin.
The first class offers a private cabin with a single berth and it also has a door, while the second class offers a cabin without a door and including 2 lower berths and 2 upper berths.
We would recommend that you choose the second class, since it allows passengers to travel together, unlike the first class where you must book 4 private cabins for a family with 2 children.
Q: I did not see the total travel time clearly.
A: For the Bangkok – Chiang Mai route, if we calculate the time according to the number of kilometers, the trip should normally last around 13-14 hours. But, for your information, the trains in Thailand are always late – the delays vary from 1-2 hours up to 6 hours.
Q: We are a family or a group of friends – can we travel together?
A: Whether it is about a first class or a second class ticket and for the same booking, we always regroup the passengers among each other.
After I booked my tickets
Q: The tickets are all under the same name! Is it normal?
A: Don’t worry, in Thailand it is common practice to regroup all the tickets of a group of passengers under the same name. You will not encounter any problem at the railway station.
Q: Can I just print the tickets directly at home?
A: Unfortunately, it is not possible to print the train tickets by yourself. The policy of the State Railway of Thailand (SRT) states that the tickets can only be printed by two companies: the SRT itself and the travel agency (the sales rep).
Q: Will the train be on time? Could we plan some activities after our arrival?
A: We strongly advise against it. Taking the train in Thailand is an activity in its own rights and has nothing to do with the railways experiences you can have in other countries. Here it is common practice to not arrive on time; it is part of the experience. The good side is that you have time to appreciate the pristine scenery of country. For the Bangkok – Chiang Mai route you should take into account a 2 hours up to 6 hours delay.
Q: How long in advance should I arrive prior to the train departure?
A: You should arrive at least one hour in advance. Nonetheless, we remind you that you must bring with you your passport and your visa (the original).
Q: I lost my train ticket. What should I do?
A: If your train ticket is lost, your booking and your trip are not. We have copies of your tickets, we will send them to you and then you must go through the procedure concerning the loss of train tickets – this is to be done by yourself; we are not allowed to do it for you. Nevertheless, we came up with a “how to” guide and a letter in Thai to show to the Thai persons you will be speaking to.
How to get another printed train ticket in case of loss of the one you received from us:
- Go to a police station as soon as possible after losing your ticket. Give all necessary information regarding your itinerary (date of travelling, train number, seat number). On the spot police fee: 20 THB.
- Go to the nearest train station with the police report, at least 3 hours in advance of your train departure.
- You will be given a new, identical train ticket and you will be able to take the train.